Refund & Cancellation Policy

Last updated: 6 September 2026

 

We want you to be happy with what you buy from us. This page explains exactly where you stand.

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Accessories and hair care products

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Unopened and unused items may be returned within 7 days of delivery for a refund or exchange, in their original packaging.

For hygiene reasons, we cannot accept returns of items that have been worn or used, or whose seal has been broken. This includes wig grips, headbands, brushes that have touched hair, and hair care products that have been opened.

To start a return, email assoulinewigs@gmail.com with your order number and a photograph of the item. Wait for our confirmation before sending anything back.

Return shipping is paid by the customer, except where the item is faulty or we sent the wrong item — in which case we cover it.

Refunds are issued to the original payment method within 14 days of our receiving the return.

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Pre-made wigs

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A pre-made wig may be returned within 7 days of delivery only if it has not been worn, washed, cut, coloured or altered in any way, and only with all tags and packaging intact.

Once a wig has been cut or fitted to you, it becomes a custom piece and cannot be returned.

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Custom-made wigs

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Custom wigs are made to your individual measurements and specifications and cannot be returned or refunded. This is standard across the industry and is why we confirm every specification with you in writing before production begins.

What we do instead: if the finished wig does not match the specifications you approved, we will correct it at our cost. Tell us within 14 days of delivery, with photographs.

Adjustments arising from a change of mind — a different length, a different colour — can be made as a paid alteration.

 

Faulty items

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If something is faulty, tell us within 14 days of delivery with photographs. If we confirm the fault, you choose: repair, replacement, or a full refund including return shipping. This is in addition to any rights you have under consumer law.

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Consultations and appointments

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Cancel or reschedule at least 24 hours before your appointment and we will refund or move it at no cost.

Cancel less than 24 hours before, or miss the appointment, and the fee is not refunded.

If we have to cancel, you are always refunded in full or rescheduled, at your choice.

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Courses

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• The deposit is non-refundable in all cases, except where we cancel or reschedule the course.

• Cancel more than 72 hours before the start date and the balance of the fee is refunded in full. The deposit is retained.

• Cancel less than 72 hours before the start date, or once the course has begun, and no refund is due. Your place may be transferred to another person by agreement with us.

If we cancel or reschedule a course, you may take the new date or receive a full refund including the deposit.

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Gift cards

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Gift cards are non-refundable and cannot be exchanged for cash.

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Questions

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Write to assoulinewigs@gmail.com or message +972 58-667-8537. We answer every request.